THE ORGANIZATION BENEFITS THE EXPENSE
TSE Mediterranean Regional Coordinator Hasan Demirtaş said that the ‘secret guest’ feature is also a part of the audit. Demirtaş noted that the inspectors could easily go to every point of the hotel during instant inspections, but that the secret guest could only reach certain points due to the privacy feature.
“These secret guests enter like a customer and report their observations there. There are some differences between normal inspection and hidden guest. There has to be secrecy. These secret guests are determined by outsourcing. This is how certification bodies inspect facilities. The costs also belong to the certification bodies.